Meanwhile, her manager is shuffling papers around of his
desk while saying, ‘Go ahead. I’ll be listening while I get these forms finished up.” What
kind of an impression will the employee receive? The employee obviously thinks that her
problem is important, but the manager acts as if ‘his forms are as important, if not more
so. As a result, he has established a negative listening climate with no demonstrated
empathy. The manager should give full physical and psychological attention to the
speaker by maintaining eye contact, leaning slightly toward the speaker, changing facial
expression in relationship to the message, and taking notes. All are ways that
demonstrate a positive listening climate.Industrial psychologist Argyrist in writing about
personality, sees seven basic needs in man.. Two of these
needs, especially relevant to industrial communication are:
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